Corevexa Solutions handles device intake, outsourced repair coordination, quality checks, and return shipping as a single managed process — so your IT team gets a working device back, not a support ticket to babysit.
You send devices and issue details. We manage everything between there and a working device landing back on an employee's desk.
Every device is logged against a ticket the moment it arrives, with condition notes and a fault description your team can reference anytime.
We route each device to the right repair specialist for the fault at hand, and hold them to the turnaround and quality standard your contract sets.
Repaired devices are function-tested, packaged, and shipped back with tracking — closing the loop without another email chain.
No device moves to the next stage until the one before it is confirmed — that consistency is what lets you stop tracking repairs yourself.
Device received, ticket opened, condition and fault logged against your account.
Fault verified before any repair begins, so work only proceeds once the issue is confirmed.
Repair completed by a vetted specialist, then function-tested against a checklist before sign-off.
Device shipped back with tracking, ticket closed, and a record kept on file.
Handing over employee devices means handing over risk. Here's how that risk is managed.
No device moves through our process without a ticket tied to it — you can ask about status at any point and get a straight answer.
Devices are checked against the original fault before they're shipped back — a repair isn't marked done until it actually works.
Turnaround times, damage handling, and responsibility during transit are set out in writing before a single device ships.
Your team emails one address and gets updates from one place — no chasing multiple repair vendors separately.
Reach out to set up an account, discuss volume and turnaround expectations, or send your first batch of devices.